Some users may not be entitled to view detailed information about Warranty or Service Contracts. This information will be visible only to those Cisco.com IDs that are associated with the device and contract.


It can take up to 24 hours for Cisco Active Advisor to retrieve contract and warranty information on your device. If your information has not shown up after a day or more, there could be an entitlement issue related to the contract/warranty and your Cisco.com ID.