Sometimes a user may experience a short delay between the time a device is scanned and the appearance of lifecycle information such as Security Advisories, End of Life, Service Contract and Warranty. Typically this data is available within a few minutes of the completion of the scan upload.


If you are experiencing an unusual wait for this information, longer than 2 hours, please write to 
help@ciscoactiveadvisor.com, or click the New support ticket link above.