Active Advisor requires using a username during login/registration. We're aware that allows users to login with their account using whichever email address is currently registered to the CCO ID, but Active Advisor requires using the actual CCO ID (username) to log in.

If you have forgotten your username or password, you can look up your username, or reset your password, from the following page: After logging in, you can select the link to manage your profile (demonstrated in the screenshots below) in order to locate your CCO ID / username: