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Frequently Asked Questions (FAQ)
Getting Started
12
What is Cisco Active Advisor?
Is this really free?
What products are supported?
Can the Web scanner identify non-Cisco products via SNMP?
Do I need to open any ports or allow special access to discover devices?
See all 12 articles
Registering devices - Desktop scanner
9
What is the Cisco Active Advisor Desktop Scanner?
Who can use the Cisco Active Advisor Desktop Scanner?
When should I use the Cisco Active Advisor Desktop Scanner?
What are the minimum requirements for the Cisco Active Advisor Desktop Scanner?
Will the Cisco Active Advisor Desktop Scanner install any additional applications or plugins?
See all 9 articles
Registering devices - Web scanner
20
Why is the scanner not able to find my devices?
What are some known issues and limitations of the Active Advisor scanner?
Why is the scanner not able to log into my devices?
Can I scan multiple subnets?
Can I enter a subnet mask to scan?
See all 20 articles
Registering devices - Web scanner using SNMP
11
Why am I unable to scan devices using SNMP even after providing proper credentials?
What versions of SNMP are supported?
Can I find non-Cisco devices with SNMP?
Where can I find a list of non-Cisco devices discovered via SNMP?
What inputs are required for device discovery using SNMPv2c?
See all 11 articles
My Account
6
How do I reset my password?
How do I delete my Cisco Active Advisor account?
How do I create, change, or cancel notifications?
Can I share access to my scanned device data with other users in the portal?
Can I scan the same device(s) into multiple accounts within Active Advisor
See all 6 articles
Site Issues
8
Why can't I see Warranty or Service Contract details for certain devices?
How do I report problems, ask a question, or send feedback about Active Advisor
Why can't I see Advisories and/or End of Life notices for certain devices?
Why can't I see the enabled features for some of my devices?
What web browsers are supported?
See all 8 articles
Features
8
How do I view converted IOS XE configurations for my IOS devices?
How do I use a "Tag" to keep devices in separate groups?
How do I use the Switching Best Practices feature?
How do I upload my devices (serial numbers) instead of scanning them?
How do I use the Security Best Practices feature?
See all 8 articles
