Cisco Active Advisor Help

Getting Started 12

• What is Cisco Active Advisor?
• Is this really free?
• What products are supported?
• Can the Web scanner identify non-Cisco products via SNMP?
• Do I need to open any ports or allow special access to discover devices?

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Registering devices - Desktop scanner 9

• What is the Cisco Active Advisor Desktop Scanner?
• Who can use the Cisco Active Advisor Desktop Scanner?
• When should I use the Cisco Active Advisor Desktop Scanner?
• What are the minimum requirements for the Cisco Active Advisor Desktop Scanner?
• Will the Cisco Active Advisor Desktop Scanner install any additional applications or plugins?

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Registering devices - Web scanner 20

• Why is the scanner not able to find my devices?
• What are some known issues and limitations of the Active Advisor scanner?
• Why is the scanner not able to log into my devices?
• Can I scan multiple subnets?
• Can I enter a subnet mask to scan?

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Registering devices - Web scanner using SNMP 11

• Why am I unable to scan devices using SNMP even after providing proper credentials?
• What versions of SNMP are supported?
• Can I find non-Cisco devices with SNMP?
• Where can I find a list of non-Cisco devices discovered via SNMP?
• What inputs are required for device discovery using SNMPv2c?

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My Account 6

• How do I reset my password?
• How do I delete my Cisco Active Advisor account?
• How do I create, change, or cancel notifications?
• Can I share access to my scanned device data with other users in the portal?
• Can I scan the same device(s) into multiple accounts within Active Advisor

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Site Issues 8

• Why can't I see Warranty or Service Contract details for certain devices?
• How do I report problems, ask a question, or send feedback about Active Advisor
• Why can't I see Advisories and/or End of Life notices for certain devices?
• Why can't I see the enabled features for some of my devices?
• What web browsers are supported?

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Features 8

• How do I view converted IOS XE configurations for my IOS devices?
• How do I use a "Tag" to keep devices in separate groups?
• How do I use the Switching Best Practices feature?
• How do I upload my devices (serial numbers) instead of scanning them?
• How do I use the Security Best Practices feature?

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Frequently Asked Questions 7

• Where can I download the Active Advisor for APIC EM application?
• How do I install Active Advisor for APIC EM?
• How do I use Active Advisor for APIC EM?
• Why is a Cisco.com account necessary to use the application?
• What kinds of alerts are available inside the application?

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Troubleshooting 3

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• How do I check to see if my APIC-EM controller has access to the necessary web services to function properly?
• How do I enable Telemetry Collection on my APIC-EM controller?