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Frequently Asked Questions (FAQ)
Getting Started
12
What is Cisco Active Advisor?
Is this really free?
What products are supported?
Can the Web scanner identify non-Cisco products via SNMP?
Do I need to open any ports or allow special access to discover devices?
See all 12 articles
Registering devices - Desktop scanner
9
What is the Cisco Active Advisor Desktop Scanner?
Who can use the Cisco Active Advisor Desktop Scanner?
When should I use the Cisco Active Advisor Desktop Scanner?
What are the minimum requirements for the Cisco Active Advisor Desktop Scanner?
Will the Cisco Active Advisor Desktop Scanner install any additional applications or plugins?
See all 9 articles
Registering devices - Web scanner
20
Why is the scanner not able to find my devices?
What are some known issues and limitations of the Active Advisor scanner?
Why is the scanner not able to log into my devices?
Can I scan multiple subnets?
Can I enter a subnet mask to scan?
See all 20 articles
Registering devices - Web scanner using SNMP
11
Why am I unable to scan devices using SNMP even after providing proper credentials?
What versions of SNMP are supported?
Can I find non-Cisco devices with SNMP?
Where can I find a list of non-Cisco devices discovered via SNMP?
What inputs are required for device discovery using SNMPv2c?
See all 11 articles
My Account
6
How do I reset my password?
How do I delete my Cisco Active Advisor account?
How do I create, change, or cancel notifications?
Can I share access to my scanned device data with other users in the portal?
Can I scan the same device(s) into multiple accounts within Active Advisor
See all 6 articles
Site Issues
8
Why can't I see Warranty or Service Contract details for certain devices?
How do I report problems, ask a question, or send feedback about Active Advisor
Why can't I see Advisories and/or End of Life notices for certain devices?
Why can't I see the enabled features for some of my devices?
What web browsers are supported?
See all 8 articles
Features
8
How do I view converted IOS XE configurations for my IOS devices?
How do I use a "Tag" to keep devices in separate groups?
How do I use the Switching Best Practices feature?
How do I upload my devices (serial numbers) instead of scanning them?
How do I use the Security Best Practices feature?
See all 8 articles
Active Advisor for APIC EM
Frequently Asked Questions
7
Where can I download the Active Advisor for APIC EM application?
How do I install Active Advisor for APIC EM?
How do I use Active Advisor for APIC EM?
Why is a Cisco.com account necessary to use the application?
What kinds of alerts are available inside the application?
See all 7 articles
Troubleshooting
3
Unable to login at this moment. Please try again later.
How do I check to see if my APIC-EM controller has access to the necessary web services to function properly?
How do I enable Telemetry Collection on my APIC-EM controller?
Cisco Active Advisor
Announcements
1
Active Advisor Changelog
Posted by
Mike Holloway
,
over 3 years ago
Last Reply
by Mike Holloway,
over 3 years ago
Cisco Active Advisor Community
General Chat
0
Feature Requests
11
Voice support for your feature requests for Active Advisor here
Posted by
Mike Holloway
,
almost 3 years ago
Last Reply
by Mike Holloway,
almost 3 years ago
Rescan devices that have already been input
Posted by
Michael Swanson
,
about 2 years ago
Last Reply
by Dale Wainwright,
about 1 month ago
Manual import of devices into Active Advisor
Posted by
Mike Holloway
,
over 4 years ago
Last Reply
by Mike Holloway,
about 1 year ago
See all 11 topics
Feature Requests - Supported Devices
15
Please Add FMC - ISE - FTD - NGIPS devices
Posted by
Transcom Network Support
,
over 1 year ago
Last Reply
by Transcom Network Support,
over 1 year ago
ASA-5585-SSP-60
Posted by
Michael Swanson
,
about 2 years ago
Last Reply
by Michael Swanson,
about 2 years ago
WS-SUP720-3B Support wanted
Posted by
Timtoney
,
over 3 years ago
Last Reply
by MFALHI MOHAMMED,
about 3 years ago
See all 15 topics
Tips and Tricks
2
Phone discovery
Posted by
UVA
,
over 3 years ago
Last Reply
by Mike Holloway,
over 3 years ago
How do I use labels to keep devices in separate groups?
Posted by
Mike Holloway
,
over 3 years ago
Last Reply
by Mike Holloway,
over 3 years ago
Active Advisor Community Support
0
Feature Requests
Include the number of counts and the pie chart in the Export report.
0